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CSPS Support

  • Value Propositions

  • ITIL aligned Support processes

  • Salesforce Application Support Services Service description:

  • This service covers day-to-day Salesforce application support services and includes:

  • Service Scope:

  • Service Desk

  • Incident management &

  • Service Request management

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  • Service SLAs

  • Production deployment

  • 3 weeks of production support after production deployment

  • Service Management (Service reporting)

  • Service availability options:

  • Weekday during business hours

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